Terms and Conditions


Object and scope

These General Conditions of Contract and Use apply to visitors to the site imporspeed.com as well as to any transactions of a commercial nature carried out through the online shop available there.

Navigation of the site, as well as the purchase of any product in the online shop Imporspeed, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.

Imporspeed reserves the right to change these terms and conditions of use and contract without prior notice, and any changes will be published on the site imporspeed.com.


Information on content

The reproduction, transfer, distribution or storage of the contents of the site imporspeed.com without prior written permission is prohibited.

Imporspeed reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

If the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase contract under the applicable legal terms.

We recommend that you consult the product information in detail for information about its characteristics.

Prices and product specifications are subject to change without notice.

In case of unavailability of the product and/or stock rupture, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.

Imporspeed only processes an order placed by a customer after confirmation of payment. Failure to pay the order within 10 (ten) days from the date it was placed implies its automatic cancellation.

Imporspeed only makes shipment on working days. Therefore, neither weekends nor holidays are counted for order delivery estimates. Any delay in the shipment of goods in relation to the estimated dates presented does not entitle you to compensation.

Imporspeed declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, due to error or insufficiency of data communicated by the Customer.

If promotional vouchers are used, they do not accumulate with other campaigns in force.



All products marketed at Imporspeed comply with Portuguese legislation.

Imporspeed declares any liability in case of violation of the law of the country where the order is delivered. It is the responsibility of the Customer to check with the local authorities the conditions of import or use of the products he wishes to order.

Obligations of Customers and Users

The Customer and the User must comply with these general conditions and respect them. In particular, they undertake to comply with the following obligations:

1) Save, and not disclose, your password to the site in order to prevent third parties from accessing your account in the online shop Imporspeed;

2) Do not use false identities;

3) Providing the correct personal data and addresses so that Imporspeed can process orders properly;

The Customer is responsible for the accuracy of the data communicated to Imporspeed and undertakes to immediately insert any changes to their Registration Account.


Deadlines and conditions for delivery of products/services to the various destinations/recipients

Delivery via CTT

We deliver your order via CTT, on a date of your choice and a selection of items.
Deliveries Monday to Friday from 9:00 to 19:00.

The products ordered by the customer will be delivered in Continental Portugal, preferably and if possible, in the term indicated in the order, and taking into account the delivery option chosen by the customer (home delivery or in an Auto Center) and the availability in stock of the product.

The products ordered by the customer will be delivered in Continental Portugal, preferably and if possible, in the term indicated in the order, and taking into account the delivery option chosen by the customer (home delivery or in an Auto Center) and the availability in stock of the product.

If your order contains more than one product, Imporspeed will endeavour to deliver all the products at the same time. Without prejudice to the above, if such simultaneous delivery is not possible, Imporspeed may make more than one delivery and will inform the customer of this.

Without prejudice to the right of free termination as provided by law, if the product or products ordered are not delivered within 7 (seven) working days after the order date, the customer may cancel the order, in which case, the price paid by the customer will be subject to return within a maximum of 14 (fourteen) days from the date of cancellation of the order. The cancellation of the order does not entitle the customer to any compensation.

If you cancel your order at a time when shipping of the product for delivery has already begun, you will be responsible for payment of the shipping costs involved, which may be offset against the price payable by Imporspeed to you.

Centre for Arbitration and ADR (Alternative Dispute Resolution)

“In case of dispute the consumer can appeal to the Centro de Arbitragem do Sector Automóvel, with its site at www.arbitragemauto.pt and head office at Av. da República, 44 – 3º Esqº, 1050 194 Lisbon”.


Right of retraction


For any purchase made on the site imporfase or imporspeed you have an estimated period of 14 working days to exercise your right of withdrawal/cancellation without giving reasons or paying fines.

The customer has the right to free termination of the contract, which can be exercised within 14 (fourteen) consecutive days after delivery and receipt of the products. This right may be exercised by sending the free resolution form included in these general terms of sale.

The return costs will be borne by the customer.

No refunds will be considered in the case of personalised items (e.g. number plates, bespoke bags, bespoke carpets…).

The articles must be sent to the address indicated by the Customer Support Service in the case of home delivery (address indicated in the return form attached to the invoice), and in the case of returns of articles picked up at the centre you can go to our company in MAIA at IMPORFASE in Portugal.

You will be refunded immediately by credit note or cash when returning goods to Imporspeed.

Items must be returned in their original packaging, in perfect condition, unused and accompanied by all accessories and any warnings, the corresponding invoice(s) and the return record, duly completed, dated and signed. Incomplete, damaged, used or soiled items cannot be accepted for return.

To consider a product return, it must be sent in its original packaging and be in perfect condition, unused and accompanied by all accessories and documents.

The exercise of the right of free withdrawal is without prejudice to the right of the customer to inspect with due care the nature, characteristics and functioning of the goods. If the handling carried out in order to carry out this inspection of the goods exceeds that usually allowed in Imporspeed’s business premises, the customer shall be liable for the depreciation of the goods. Thus, by exercising the right of free withdrawal, if the total depreciation of the goods is verified, there will be no refund of the price. Returns containing incomplete, damaged, soiled or used items will not be accepted.

If the customer has fulfilled all the requirements set out above, Imporspeed agrees to refund the customer the price of the product within 15 days from the communication of free termination of the contract. If the customer has opted for cash on delivery and has subsequently requested the return of the product by having the product collected from his or her home, the customer must inform Imporspeed of his or her bank details so that Imporspeed can refund the amount of the order once it meets the conditions for return. In this case, no cash refund will be made. The costs associated with return postage will not be refunded.

Under the provisions of Article 17(1) of Decree-Law 24/2014, of 14 February, the customer may not freely terminate the contract in the following circumstances:

  1. When the services have been fully provided after the customer’s prior express consent;
  2. The consumer acknowledges that he loses his right of withdrawal if the contract has been fully performed by the trader in such a case;
  3. Supply of goods or provision of services whose price is dependent on fluctuations in market or financial rates that the supplier of goods or service provider cannot control and that may occur during the withdrawal period;
  4. Supply of goods made to the consumer’s specifications or clearly personalized;
  5. Supply of goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
  6. Supply of sealed goods which cannot be returned for reasons of health protection or hygiene when opened after delivery;
  7. Supply of goods which, on delivery and by their nature, are inseparably mixed with other articles;
  8. Supply of sealed audio or video recordings or sealed computer software which were unsealed by the consumer after delivery;
  9. Supply of digital content not supplied on a tangible medium if:
    1. i) its performance begins with the consumer’s prior express consent;
    2. ii) The consumer acknowledges that his consent implies the loss of the right of free withdrawal.
  10. The supply of repair or maintenance services to be provided at the consumer’s home, at the consumer’s request.


Complaints book



Cost of shipping the products

The cost of shipping depends on the product, the customer will be informed when placing the order online of your product the cost that will have.


Characteristics of marketed products

All our products have a description of the materials used.


Price list for each product

All prices on our website are inclusive of VAT.